Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people

SALES TRAINING AND COACHING FOR PHARMACEUTICAL COMPANIES

PUTTING THE CUSTOMER AND PATIENT AT THE CENTRE OF EVERY SALES CONVERSATION

CREATE HIGH-VALUE CUSTOMER LOYALTY AND TRUST

Healthcare regulations and industry changes have dramatically altered the world of pharmaceutical sales. Explaining product features and benefits isn’t enough. Getting results requires new and different sales conversations that are grounded in a customer- and patient-focused philosophy. The sales professionals who are consistently breaking through are those who:

  • Ask better questions to initiate deeper conversations and forge stronger relationships with their customers
  • Build trust and credibility by engaging customers based on their behaviour style, personal and clinical touch points, and patient types
  • Are supported by managers who listen, model and consistently coach

Our sales training and coaching for pharmaceutical companies shows your team how to create a sales culture that puts patient and healthcare provider needs at the centre of your go-to-market strategy. Our pharmaceutical sales training reinforces your efforts to implement a customer-centric, values-based approach that will truly differentiate your salespeople and your brand. We’ll help your salespeople build the competence and confidence they need to increase customer loyalty and trust and grow your competitive advantage.

  • Accelerate new hire productivity and retention
  • Increase salesforce effectiveness
  • Build a culture of accountability
  • Engage managers to model and coach
  • Develop team synergy

Integrity Selling for Pharmaceutical Sales

Greater regulation. Price pressures. The demands of managed care. Increasingly competition. Integrity sales training and coaching for pharmaceutical companies helps you navigate them all and forge long-term clinical and non-clinical partnerships.

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Integrity Selling for Healthcare Sales

The new normal of Healthcare sales requires fresh and distinctive sales skills and behaviours, and value-filled conversations with varied stakeholders.

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Integrity Service for Healthcare

Simply improving service skills without realizing the importance of attitudes and values will seldom, if ever, result in long-term behaviour change. In an industry with so many options available, customers will choose to do business where exceptional service is a noticeable priority.

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Integrity Service for Healthcare Leadership

Integrity Service for Healthcare Leaders is a developmental process that equips senior leaders with the knowledge and skills to create a culture where all employees and patients are valued and treated with respect.

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Achieving Referral Growth

Achieving Referral Growth examines three key skill sets designed to increase market share and customer loyalty: Strategy, Service and Sales. Valuable insights offered in this program will help you claim your share of the market.

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"After four years of flat sales and no new products, Integrity helped us achieve a 20% increase in sales.”

VICE PRESIDENT OF SALES, SPECIALTY PHARMACEUTICAL SALES FORCE

Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.