Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people
SALES COACHING PROGRAMMES FOR CREDIT UNIONS

THE MEMBER ADVANTAGE

Today it is a given that Credit Unions must have product and service quality to survive. But it’s not enough to thrive. They must develop the skills and behaviours to create value beyond their product and service offerings and attain true member loyalty.

What Participants Learn In Our Sales Coaching Programmes for Credit Unions:

  • The value of loyal members and the impact that a team member’s actions can have to assure continued trust and business
  • Strategies for enhancing team members’ ability and commitment to create superior member value
  • Techniques designed to ensure a mutual exchange of value by adopting a positive mindset about service and selling
  • How to ask genuinely sincere, open-ended questions to reveal member needs, wants and concerns- and earn their trust
  • Skills for listening for additional opportunities
  • Demonstrate member benefits in a way that is personally rewarding to them
  • Simple process for working through concerns to arrive at win-win outcomes
  • Importance of values, ethics, and beliefs, aka INTEGRITY

HOW WE WORK WITH YOU

MANAGERS OVERVIEW
PRE-WORK
INTERACTIVE 1-2 DAY WORKSHOP
8-WEEK SUSTAINMENT AND ACCOUNTABILITY PROGRAMME
ONGOING COACHING AND SUPPORT

WHAT MAKES THE MEMBER ADVANTAGE SO IMPACTFUL FOR CREDIT UNIONS?

1

Easily adaptable service and selling process with a common language

2

Highly interactive course dynamics

3

Content customised for increased relevancy

4

Aligned coaching resources for managers

BENEFITS TO YOUR ORGANISATION

INCREASES IN SALES AND ASSET GROWTH

INCREASES IN SALES AND ASSET GROWTH

INCREASED EMPLOYEE ENGAGEMENT AND LOWER TURNOVER

STRONGER MEMBER RELATIONSHIPS

ALIGNED FRONT-LINE AND SUPPORT STAFF

EMBRACE ACCOUNTABILITY
"Exceptional engagement is a primary driver of what we do every day; it's members first with everything. We wanted a program that neared that, that was consultative in nature. We interviewed several programs in the market and found that Integrity most aligned with what we were trying to accomplish and, even more importantly, with our core values.”

CHRISTOPHER GROSHCO, ASSISTANT VICE PRESIDENT SALES & SERVICE, STATE EMPLOYEES CREDIT UNION OF MARYLAND