DELIVER A CUSTOMER EXPERIENCE THAT ACTUALLY PUTS THE CUSTOMER FIRST. In financial services, your best opportunity for deepening client loyalty—that critical driver of long-term growth and competitive advantage—lies in creating lasting value for clients. And loyalty comes down to two critical factors: Building trust by creating client-focused, values- and ethics-based dialogues and partnerships Leaders who support… Continue reading Financial Services
Healthcare sales representatives in Australia and New Zealand today face numerous challenges, primarily the growing scepticism regarding their motives from the very clients they aim to assist. These challenges are compounded by issues like difficult access, cost concerns, budget limitations, client indifference, and a constant change in decision-makers. Traditional sales training within the healthcare sector… Continue reading Healthcare Sales Training
PROFESSIONAL DEVELOPMENT FOR NON-PROFITS Increasing impact and reach is priority number one for non-profit organisations. But without adopting a values-based selling mindset and skills, many will miss out on the full opportunity they have to make a difference. Selling doesn’t have to conflict with your values. In fact, sales should be rooted in them. INCREASE… Continue reading Non Profits
Manufacturing & Industrial In industries like manufacturing, chemicals and agribusiness, it’s a challenging but exciting time to be in sales. Innovations are creating new opportunities, while teams work to rebuild lost revenue streams and fluctuating end-market demand presents new obstacles. Sales teams hold the key to making sure their organisations survive and even thrive through… Continue reading Manufacturing & Industrial
Transportation Improving customer support. Being more proactive in face-to-face and online customer communications. Gaining access to new buyers and selling beyond price. In an industry threatened by increased commoditisation, these are no longer options; they’re table stakes. To stay competitive, businesses in the transportation and logistics industry have to double-down on delivering an outstanding end-to-end… Continue reading Transportation
Retail & Distribution Retailers today are up against an array of obstacles, including online competitors, challenges retaining associates, new store environment requirements and expectations, and ever-increasing customer demands. To thrive in this new world of retail, the customer experience has to be more than satisfactory — it has to be exceptional. It takes a team… Continue reading Retail & Distribution
Energy and Utilities Energy and utilities providers face challenges of decreasing demand, new competitors, changing customer expectations and heightened regulatory pressures. Long-term growth can’t come from raising prices. Customer retention hinges on superior service, anticipating needs and solving problems swiftly, in ways that create true customer loyalty. POWER UP LOYALTY THROUGH EXCEPTIONAL SERVICE AND VALUE Leading… Continue reading Energy and Utilities
Contact centres are embracing their role as the companies front line, impacting customer experience and profit. They are a central part of the company’s brand strategy. We approach contact centre training by developing the critical skills and ethical, customer-centric behaviours that forge long-term loyalty. Elevate The Value of Customer Conversations. We help your contact centre… Continue reading Contact Centres
Agriculture Sales Training From small family farms to multinational food producers, agribusinesses of all types and sizes are facing unique challenges. Increasing pressure from global competition, climate change induced strains on land and crops, rapidly shifting prices, agribusinesses are continually adapting. And since many of the products are, by nature, commodities, success depends not only… Continue reading Agriculture