Changing the way the world leads, sells and serves people.

TSB has been working in partnership with Integrity Solutions for the past 28 years. We currently utilise the Integrity Selling for Banking programme as the framework for our needs-based customer conversations. The framework is widely used by our customer facing teams and aligns with both TSB’s values and customer centric service proposition. Over the past few years, we have worked with Megan to adapt the programme to meet the changing needs of our business and industry. Megans’ knowledge, passion, adaptability and willingness to collaborate has also been a significant contributor to the success of our partnership with Integrity Solutions.

Integrity Solutions has been our valued business partner since 2009. Our frontline teams commenced Integrity Selling and Service programs in 2009, and today new team members participate in Integrity Communication. 250 leaders have completed the Integrity Coaching program, which suits all leaders and supports our robust coaching culture.

Integrity Solutions provides ethical sales and service methodologies, promoting trusting relationships and values-based experiences. Integrity Solutions programs are highly practical and interactive, supported by professional resources. Our Integrity Solutions Account Manager, Megan, makes professional development for our people easy to achieve.

Across Australasia, the program at end of Q1 delivered a preliminary:

ROI of 311%, Gross Margin of 10% increased to 35%, Sales Calls 51%, Client Visits 34%, New Jobs 55%.

Hudson changed ownership, rebranded and re-introduced Integrity Selling to achieve the following goals:

A consistent customer focused conversation across the Australasian offices.
Enhanced business consulting capability for recruitment and HR consultants.
10% increase in revenue.
Implementation: 23 managers certified to conduct the programs inhouse for 300 consultants.

“During a period of severe economic turndown, Morgan & Banks searched for ways to maintain our consulting team. We chose to embark on a sales development programme to enhance our skills in identifying client needs and offering tailored solutions. In the quest for that goal we discovered Integrity Selling, which we embraced as its key principles resonated with our own corporate values. In other words, selling was not about forcing your products and services on customers, it was about genuinely trying to establish customers’ needs and wants and finding solutions for them.

In the course of installing this philosophy and programme in our own company, we were so blown away with our success that we became a licenced partner with Integrity Solutions. Our results speak for themselves. During this downturn our company emerged as the clear number one market leader across all our market sectors, grew our sales, kept our team intact and our profitability increased tenfold. Additionally, we assisted many organisations make the transition to customer needs focused sales. I can highly recommend this programme.”

“What has been great about the Integrity Selling® program, from a sales manager’s perspective and in addition to increased sales results, is that I can focus on supporting the guys as apart from leading them. Now the proactive motivation is coming from them. That is absolutely ideal for a sales leader.”

“Integrity Selling® has empowered our recruitment consultants to sell with the way our customers want to be sold to. The customer-needs focused approach to selling is the most effective method for building successful business relationships with our customers. Integrity Selling® is a highly effective and simple selling system has given our business a distinct advantage in the marketplace.”

“The Integrity Selling for Healthcare Professionals program has been the most important training program that we have undertaken and has continued to be an incredible enabler for our dental practice. The program has helped us go from 0 – 100% in 2 weeks after opening from the COVID-19 lockdown and protect the mental health of our staff due to the sense of purpose in focusing on patient needs.”

“The Integrity Selling^® course was selected because of its customer-focused approach. By reinforcing sound ethical principles in the sales process, Integrity Selling^® has improved the overall performance of our business by changing our consultant’s perceptions of their role in the process and empowering to realise their greater potential. It truly teaches the essence of sales: to assist in the fulfilment of goals and provide value.”

“A highlight of the leadership programme was Integrity Coaching that gave me a greater belief in my own leadership style. It has also helped me think about how I can adapt that to my team members.

We did one-on-one coaching with team members alongside strategic planning [as part of the programme], which helped us make work and personal goals for people. It was full-on, but I ended up with a new belief in my team. Everything works so much better once you have engagement.

The coaching aspect was fantastic – that was a highlight for me. You learn about coaching your team, but a big part of that is about learning about personality styles and looking deep into yourself to understand your own leadership style. I learned I was good at what I did and it gave me skills to become better.”