Speak to your customers the way they want to be spoken to.
Our behaviour styles workshop will teach participants how to identify, speak and interact with different types of people.
The crucial differentiating factor that distinguishes satisfied customers and employees from loyal ones lies in the concept of value. Loyal individuals not only receive value from our offerings but also experience a genuine sense of being valued by us. To ensure they feel truly appreciated, it is essential to grasp their unique Behavior Style and respect their preferred mode of communication. This understanding becomes instrumental in fostering effective and efficient communication, which remains one of the few remaining competitive advantages in today’s landscape.
Learn how to make the most of every conversation.
Awareness of Others
The Bottom Line on Behaviour Styles®
We all make assumptions about people’s motivations, whether we are salespeople, coaches, or colleagues. Behaviour Styles® can help us understand our own biases and why some people may be less responsive or engaged, or react differently to conversations. This can help managers create more effective coaching conversations with all employees, regardless of their style. Salespeople can also use this information to build rapport with customers more quickly. And overall, internal communication, collaboration, and productivity can always be improved.
“As the workshop states, the #1 leading indicator of success is the ability to get along well with others. I constantly hear ‘eerily accurate’ from participants after they read their results and I so enjoy the sincere interest they have in how their colleagues communicate. The flexibility of exercises in the workshop allows you to cater to each group’s needs, and gives you the ability to steer in different directions on the fly depending on how the group interacts.”
GLOBAL LEARNING & DEVELOPMENT, RUSSELL INVESTMENTS