Integrity Selling®

Integrity Selling® is a proven sales training course used to increase sales, build customer loyalty and create a customer focused culture. Sales is redefined as a values driven process, where the focus is on creating value for customers through building strong relationships, identifying needs and solving problems. With increased competition and product parity, forwarding thinking companies have turned to needs-focused selling as a competitive advantage. For over 55 years, Integrity Selling® has been used by New Zealand and Australian companies to transform their sales teams through customer-focused sales training.

Essential components to sales success:

SKILLSET

Enhance sales skills by deeply understanding customers, fostering trusted relationships, and positively influencing their buying decisions.

MINDSET

Boost achievement and confidence by reinforcing positive attitudes, beliefs and values essential for high achievement in sales

PROCESS

A value-driven sales process that builds trust, identifies customer needs, ensuring a shift to solution selling and attracting and retaining loyal customers.

Integrity Solutions Centre Training New Zealand Australia
Integrity Solutions Centre Training New Zealand Australia
Integrity Solutions Centre Training New Zealand Australia
Integrity Solutions Centre Training New Zealand Australia

Generated Results

Integrity Coaching - Auckland
test

48.2%

Sales Growth

Integrity Coaching - Auckland
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196%

Cross Selling

Integrity Coaching - Auckland
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23%

Staff Turnover

Integrity Coaching - Auckland
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72%

Employee Satisfaction

Sales Performance Development

Integrity Solutions helps clients see measurable improvement in five critical sales performance areas:

Integrity Solutions Centre Training New Zealand Australia

THE CONVERSATION

Understanding customer needs, Creating and conveying value, Communicating difference, Gaining customer commitments.

Integrity Solutions Centre Training New Zealand Australia

THE ACCOUNT

Maintaining value, Identifying new opportunities, Solving customer needs, Building strong relationships.

Integrity Solutions Centre Training New Zealand Australia

SALES MANAGERS

Creating a customer-focused and sales coaching culture, Shared sales language and process, Leading with purpose.

Integrity Solutions Centre Training New Zealand Australia

CUSTOMER SERVICE

Increase inter-personal skills, Enhance problem solving, Handle rejections and objections, Understand the customer.

Integrity Solutions Centre Training New Zealand Australia

Reinforcement, measurement and sustained improvement

Comprehensive Business Solution

Integrity Selling® provides a framework for creating a customer focused culture.

Integrity Solutions Centre Training New Zealand Australia
Critical elements include:
  • A common sales communication model/language to facilitate clearer and more effective interactions within the sales team.
  • An effective training platform to provide essential learning resources.
  • A marketing alignment resource to ensure seamless coordination between the sales and marketing departments.
  • A framework for advanced skills development.
  • A behavioural interview resource for recruiting stronger candidates.
  • A framework for managers to coach their teams towards improved sales performance.
  • A sales process evaluation tool to monitor and assess the efficiency of the sales strategy and process.
  • Ongoing reinforcements to keep the sales process vibrant and effective.

Sales Training Results

Integrity solutions canter new zealand

TRANSCEND &
TRANSFORM

48.2%Year-over-year
sales growth

+20%employee retention

Customer Satisfaction
scores improved from
12th to 93rdpercentile

Integrity Solutions Centre Training New Zealand Australia

RETENTION &
CROSS-SELLING

11%increase in services
per household

Cross-selling
increased
196%

Increased products
per customer from
1.3 to 3within 2 years

Integrity solutions center new zealand

OVERALL
PRODUCTIVITY

Increased revenue by
23%within 6 months vs. 9%
average market growth

New hires became
productive at
6 weeksvs 6 months

Increased
overall business
25%

Integrity solutions center australia

DEEPENING
RELATIONSHIPS

140%reported revenue
growth by region in
just one year

53%Increase in
customer commitments

Increased NPS from
low 60'S to high 80’sin less than 1 year

How Integrity Selling® Works

Integrity Solutions Centre Training New Zealand Australia
  1. Integrity Solutions Centre Training New Zealand Australia

    Prework

    The exciting learning journey starts with the digital platform introductory module. Includes gamification and a variety of engaging, interactive activities.

  2. Integrity Solutions Centre Training New Zealand Australia

    Workshop

    A one day interactive workshop. The focus is on application of skillset and mindset to your specific work environment.

  3. Integrity Solutions Centre Training New Zealand Australia

    Follow ups

    Highly interactive 1–2-hour weekly group follow up sessions for 8 weeks. Focused on application in the real world.

  4. Integrity Solutions Centre Training New Zealand Australia

    Ongoing reinforcement

    Advanced and refresher modules to keep teams performing at a high standard.

TSB Bank

TSB has been working in partnership with Integrity Solutions for the past 28 years. We currently utilise the Integrity Selling for Banking programme as the framework for our needs-based customer conversations. The framework is widely used by our customer facing teams and aligns with both TSB’s values and customer centric service proposition. Over the past few years, we have worked with Megan to adapt the programme to meet the changing needs of our business and industry. Megans’ knowledge, passion, adaptability and willingness to collaborate has also been a significant contributor to the success of our partnership with Integrity Solutions.

Sarah Hall

-Manager, Customer & Compliance Learning,

Teachers Mutual Bank Limited

Integrity Solutions has been our valued business partner since 2009. Our frontline teams commenced Integrity Selling and Service programs in 2009, and today new team members participate in Integrity Communication. 250 leaders have completed the Integrity Coaching program, which suits all leaders and supports our robust coaching culture.

Integrity Solutions provides ethical sales and service methodologies, promoting trusting relationships and values-based experiences. Integrity Solutions programs are highly practical and interactive, supported by professional resources. Our Integrity Solutions Account Manager, Megan, makes professional development for our people easy to achieve.

Barbara Rhodes

-Organisational Leadership Coach,

Hudson

Across Australasia, the program at end of Q1 delivered a preliminary:

ROI of 311%, Gross Margin of 10% increased to 35%, Sales Calls 51%, Client Visits 34%, New Jobs 55%.

Hudson changed ownership, rebranded and re-introduced Integrity Selling to achieve the following goals:

A consistent customer focused conversation across the Australasian offices. Enhanced business consulting capability for recruitment and HR consultants. 10% increase in revenue. Implementation: 23 managers certified to conduct the programs inhouse for 300 consultants.

Michael Rolik

-Learning & Organisational Development Manager,

Morgan & Banks

“During a period of severe economic turndown, Morgan & Banks searched for ways to maintain our consulting team. We chose to embark on a sales development programme to enhance our skills in identifying client needs and offering tailored solutions. In the quest for that goal we discovered Integrity Selling, which we embraced as its key principles resonated with our own corporate values. In other words, selling was not about forcing your products and services on customers, it was about genuinely trying to establish customers’ needs and wants and finding solutions for them.

In the course of installing this philosophy and programme in our own company, we were so blown away with our success that we became a licenced partner with Integrity Solutions. Our results speak for themselves. During this downturn our company emerged as the clear number one market leader across all our market sectors, grew our sales, kept our team intact and our profitability increased tenfold. Additionally, we assisted many organisations make the transition to customer needs focused sales. I can highly recommend this programme.”

Peter Sullivan

-Former Managing Director,

Grosvenor Engineering Group

“What has been great about the Integrity Selling® program, from a sales manager’s perspective and in addition to increased sales results, is that I can focus on supporting the guys as apart from leading them. Now the proactive motivation is coming from them. That is absolutely ideal for a sales leader.”

Mitchell Edwards

-Group Sales & Marketing Manager,

Meere IT Recruitment

"Integrity Selling® has empowered our recruitment consultants to sell with the way our customers want to be sold to. The customer-needs focused approach to selling is the most effective method for building successful business relationships with our customers. Integrity Selling® is a highly effective and simple selling system has given our business a distinct advantage in the marketplace."

Dennis Smith

-Director

Training Delivery Options

Integrity Solutions Centre Training New Zealand Australia

Trainer Certification

Our certification process equips internal trainers to manage the behaviour change process in their organisation. They are provided with the tools and skills to help employees in their organisation grow both professionally and personally.

Integrity Solutions Centre Training New Zealand Australia

Virtual Training

Flexible, interactive, online learning combined with skilled virtual facilitation. Our digital platform includes gamification, videos, social learning and many other features to promote engaging learning. Time and cost effective.

Integrity Solutions Centre Training New Zealand Australia

Inhouse Training

Provided by our highly experienced Integrity Solutions facilitators. We conduct a full discovery process to understand client needs and customise training accordingly. Classroom and virtual training options.

Integrity Solutions Centre Training New Zealand Australia

Open Course

For individuals and small groups. A combination of different companies and industries, creating camaraderie between participants. An excellent networking opportunity for salespeople and business owners looking to hone their skills.

Contact Us

Sales Training Programs Customised For Your Industry

In this demanding environment, healthcare sales training programs that focuses on skills and product knowledge is still important, but it’s not nearly enough. When you address mindset and build accountability into the process, you’ll help your sales reps discover a greater sense of purpose that will increase their self-belief, achievement drive and motivation.

They’ll be able to push past the obstacles they’re up against and focus on what counts: increasing value, differentiation and commitments from every interaction and solidifying customer trust and loyalty.

See how Integrity Selling For Healthcare can take your sales team to the next level.