Ethical sales training helps banks meet Australian Banking Association code of conduct requirements. Revelations about banks incentivising staff and third parties to push products on customers, such as unnecessary mortgages, credit cards and deposit accounts, have eroded public trust. Former Australian Public Service Commissioner Stephen Sedgwick’s independent review last year found some of the banking sector’s… Continue reading The Importance of Sales Training for Ethical Selling in the Banking Industry
Find out more about why Integrity Solutions training is so successful and how to follow the 70:20:10 learning & development research based model. The 70:20:10 Model
Royal Commission provides Australian Institutions with a one-off opportunity to change the nature of the way they do business. It has been a long time coming. Last week the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry released its final report. As prescribed in its remit, the Royal Commission found evidence of misconduct in quite… Continue reading Can our financial institutions rebuild trust?
Just what should all organisations be doing to ensure their cultures – and their employees – are following the highest ethical standards in their actions and behaviours? Firstly, let’s talk about culture. Just what is it and what effect does it have? Sometimes defined in words, often not, culture is “the way we do things… Continue reading How can an organisation’s Sales Culture drive the right behaviours?
