Empower your team to create meaningful relationships with your members.
Developed over three decades of working with Australasian community and customer-owned banks, our training solutions are focused on integrity and values-based communication. They also align with government compliance and regulatory requirements.
Equip your people with the mindset and skills to drive value and opportunity with customers increasing share of wallet and asset growth.
Turn managers into engaged, successful coaches, while executives cement their roles as trusted leaders.
Ignite a passion in your customer-facing teams to uncover and exceed customer expectations and increase your membership
Internationally recognised leadership, sales and customer service training helps you attract, engage and keep Australasia’s best talent.
From #8 to #4
in 1 year
- Best Place to Work
service-only to a
decrease in sales and
service team turnover
over previous year
average net increase of
asset growth by
5% to 75%
within 4 years
CU in member loyalty
in NPS peer group
NPS of 85
Industry average: 35
on Raddon Survey
Our courses are designed to help you better overcome the challenges facing community and customer-owned banks.
Adapt smoothly to changing regulations with training solutions that align with government compliance and regulatory requirements.
Outperform the competition with outstanding personal service.
Automate and build digital capability while keeping focus on delivering exceptional member experiences.
Improve employee recruitment and retention with a best-practice work environment.
Develop your team’s confidence, competence, and commitment to creating value for members to drive a sales and service process culture intensely focused on the customer.Learn more >
Empower your people to deeply understand your customers and develop trusted relationships that help influence and advance buying decisions.Learn more >
Equip your leaders with the skills to coach with integrity and the mindset to make coaching an essential leadership practice, elevating performance across your organisation.Learn more >
Give your team the skills to foster collaborative, productive and long-term partnerships to boost productivity, employee engagement and retention, customer loyalty and profitability.Learn more >
Help your people better serve internal and external customers, focus on their job purpose versus job function, and connect attitudes, motives and values to a philosophy of service.Learn more >
Show your team how to target the right people in the right accounts with the right conversations and make the shift from selling to solving problems, to drive more conversations and conversions.Learn more >
Participants enjoy the process and demonstrate enthusiastic commitment. The process keeps them accountable, and helps them be successful, resulting in people volunteering to attend the programs.
Training can be delivered in-person or virtually following streamlined processes. This makes it simple to roll out across geographies and at scale.
In-house training talent can be leveraged by certifying them to conduct the Integrity Solutions programs.
We work with the whole person, bringing their skills, values, attitudes and beliefs into alignment. The results are confidence, purpose, happiness and increased productivity.
2023 World’s Most Ethical Companies® honourees include four banks, two are clients of Integrity Solutions, US Bank and Teachers Mutual Bank Limited. The Ethisphere Institute is the global leader in defining and advancing the standards of ethical business practices that fuel corporate character, marketplace trust and business success. Ethisphere honours superior achievement through its World’s Most Ethical Companies® recognition program. In Australia, Integrity Solutions has supported TMBL sing 2009 and through the eighth consecutive year of being recognised on the Ethisphere honours list.
“The Integrity Coaching program aligns directly with each of our Leadership Capability categories. While we have been running the program for much longer than we have had the framework, this alignment is the perfect reminder of why Integrity Coaching is the only compulsory leadership program that we have our People Leaders across all levels complete.”
Danielle Albany, Head of Organisational Development, TMBL