Customer Owned Banks
Tailored Leadership, Sales and Service Training
Customer-owned banks
Empower your team to create meaningful relationships with your members.
Developed over three decades of working with Australasian community and customer-owned banks, our training solutions are focused on integrity and values-based communication. They also align with government compliance and regulatory requirements.
Fuel performance
Equip your people with the mindset and skills to drive value and opportunity with customers increasing share of wallet and asset growth.
Elevate leaders
Turn managers into engaged, successful coaches, while executives cement their roles as trusted leaders.
Exceed customer expectations
Ignite a passion in your customer-facing teams to uncover and exceed customer expectations and increase your membership
Grow talent
Internationally recognised leadership, sales and customer service training helps you attract, engage and keep Australasia’s best talent.
Transformational results for customer-owned banks
CULTURAL
TRANSFORMATIONS
From #8 to #4
in 1 year
- Best Place to Work
Transition from
service-only to a
sales culture
38%
decrease in sales and
service team turnover
MEMBERSHIP
GROWTH
New member
applications
UP 170%
over previous year
Steady month-to-month
average net increase of
50 members
Increased
members by
85%
PRODUCTIVITY
IMPROVEMENT
Increased
asset growth by
75%
GAP Insurance
sales skyrocketed
5% to 75%
Consumer loans
UP 74.8%
within 4 years
DEEPENING
RELATIONSHIPS
#1 ranked
CU in member loyalty
in NPS peer group
NPS of 85
Industry average: 35
95.5%
Member Satisfaction
on Raddon Survey
Meeting the challenges of your industry
Our courses are designed to help you better overcome the challenges facing community and customer-owned banks.
Adapt smoothly to changing regulations with training solutions that align with government compliance and regulatory requirements.
Outperform the competition with outstanding personal service.
Automate and build digital capability while keeping focus on delivering exceptional member experiences.
Improve employee recruitment and retention with a best-practice work environment.
Training solutions for customer-owned banks
The Member Advantage®
Develop your team’s confidence, competence, and commitment to creating value for members to drive a sales and service process culture intensely focused on the customer.
Learn more >Integrity Selling for Banking®
Empower your people to deeply understand your customers and develop trusted relationships that help influence and advance buying decisions.
Learn more >Integrity Coaching for Leaders®
Equip your leaders with the skills to coach with integrity and the mindset to make coaching an essential leadership practice, elevating performance across your organisation.
Learn more >Integrity Communication®
Give your team the skills to foster collaborative, productive and long-term partnerships to boost productivity, employee engagement and retention, customer loyalty and profitability.
Learn more >Integrity Service®
Help your people better serve internal and external customers, focus on their job purpose versus job function, and connect attitudes, motives and values to a philosophy of service.
Learn more >Integrity Prospecting®
Show your team how to target the right people in the right accounts with the right conversations and make the shift from selling to solving problems, to drive more conversations and conversions.
Learn more >How We Work With You
Digital Platform Pre-Work
- 30 Minutes
- Weekly field reports for reinforcement
Initial Workshop
- Full Day
- In Person or Virtual
- Interactive
- Discovery Learning
- Group Learning
Eight-Week Structured Follow-Up
- 90 Minutes Weekly
- Real-play vs Role-play
- Accountability
- Reinforcement
- Recognition
- Coaching Training
Ongoing Reinforcement
- Monthly Reinforcement Sessions
- Managers Coaching
- Digital Refreshers
- Additional Modules
The Integrity Solutions Difference
Engaging and Impactful
Participants enjoy the process and demonstrate enthusiastic commitment. The process keeps them accountable, and helps them be successful, resulting in people volunteering to attend the programs.
Customised Scalable Easy to Implement
Training can be delivered in-person or virtually following streamlined processes. This makes it simple to roll out across geographies and at scale.
Trainer Certification
In-house training talent can be leveraged by certifying them to conduct the Integrity Solutions programs.
Whole Person Learning
We work with the whole person, bringing their skills, values, attitudes and beliefs into alignment. The results are confidence, purpose, happiness and increased productivity.
Empower your team, connect with members, and transform your customer-owned bank.
Contact Integrity Solutions to discuss customised training to deliver this and more.
Contact UsSupporting the World’s Most Ethical Banks
2023 World’s Most Ethical Companies® honourees include four banks, two are clients of Integrity Solutions, US Bank and Teachers Mutual Bank Limited. The Ethisphere Institute is the global leader in defining and advancing the standards of ethical business practices that fuel corporate character, marketplace trust and business success. Ethisphere honours superior achievement through its World’s Most Ethical Companies® recognition program. In Australia, Integrity Solutions has supported TMBL sing 2009 and through the eighth consecutive year of being recognised on the Ethisphere honours list.
“The Integrity Coaching program aligns directly with each of our Leadership Capability categories. While we have been running the program for much longer than we have had the framework, this alignment is the perfect reminder of why Integrity Coaching is the only compulsory leadership program that we have our People Leaders across all levels complete.”
Danielle Albany, Head of Organisational Development, TMBL
Our clients
