Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people

DISCOVERY! SALES TRAINING

Discovery! is a process designed for superior sales executives who want to improve their competence, confidence and commitment, and take their interviewing skills to the next level. At the core of Discovery! is Integrity Selling, the comprehensive sales training solutions focused on ethical sales behaviours designed to forge productive and long-term business partnerships.

What Participants Learn With Discovery! Sales Training Solutions:

  • Importance of values, ethics, and beliefs, aka INTEGRITY
  • Effective methods for building trust and rapport, thereby ensuring long-term business relationships
  • Customer-driven sales behaviours and the importance of understanding customers’ needs
  • Strategies for asking high-impact questions
  • Ways to identify customer motivations and understand their decision-making process
  • Flexible interview styles for diverse behaviours and buyers
  • An understanding that you are not just a salesperson, but a problem solver and a creator of value

HOW WE WORK WITH YOU

SIX-HOUR WORKSHOP
6-WEEK INTERACTIVE PROPRIETARY FOLLOW-UP PROCESS
EACH WEEK, A NEW SKILL, TRAIT, OR ACTION IS TARGETED FOR PRACTICE
COACHING THROUGH TECHNOLOGY SUPPORTED LEARNING EXPERIENCE

WHAT MAKES DISCOVERY! SO VALUABLE?

1

Highly interactive course dynamics

2

Content may be customised based on existing sales strategies

3

Workshop is reinforced with 6-Week Sustainment and Accountability Programme and Coaching

4

Participants learn the value of thoughtful, ethical, customer-focused behaviour in professional situations, vs. the value of quick and easy sale

BENEFITS TO YOUR ORGANISATION

INCREASE IN SALES PERFORMANCE

IMPROVED EMPLOYEE RETENTION DUE TO JOB SATISFACTION

STRENGTHENED CUSTOMER LOYALTY

SIGNIFICANT IMPACT ON SALES REVENUE AND PROFIT
"It is critically important to deliver a consistent message and approach to our customers. The Integrity Selling module has equipped our sales associates with a systematic and common approach for preparation, qualifying the customer and sales call follow-up. Integrity Solutions was the right investment at the right time for our business.”

JON DARTT, SVP SALES, DELTA FAUCET COMPANY

Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.