Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people

INTEGRITY SERVICE FOR HEALTHCARE

Simply improving service skills without addressing the importance of attitudes and values will seldom, if ever, result in long-term behaviour change. In an industry with so many options available, customers will choose to do business where exceptional service is a priority.  Our customer experience training for healthcare professionals will give your people the skills to ensure customers call you (not your competitors) first.

Our Customer Experience Training For Healthcare Programme Will Give Your Team:

  • Tactics for building trust and respect so patients are open to your suggestions
  • Techniques for recognising and adapting to different communication preferences and behaviour styles
  • Questioning and listening methods for identifying and filling needs
  • The importance of conveying a sincere desire to assist with any follow-up or future needs
  • A simple framework for understanding, empathising and working through problems with both co-workers and customers
  • The value of a positive attitude when interacting with customers, patients, and co-workers
  • A simple smile and a genuine desire to serve goes a long way toward earning a patient’s trust

HOW WE WORK WITH YOU

PRE AND POST ASSESSMENT
INTERACTIVE HALF-DAY WORKSHOP
6-WEEK SUSTAINMENT AND ACCOUNTABILITY PROGRAMME
SUPPORTIVE COACHING STRATEGIES FOR MANAGERS
24 MONTHLY SERVICE MOMENTS
CUSTOMER SERVICE “GAMEBOX” WITH DAILY SERVICE REMINDERS

WHAT MAKES INTEGRITY SERVICE FOR HEALTHCARE SO IMPACTFUL?

1

Easily adaptable 6-Step Customer Communication Process

2

Highly interactive course dynamics

3

Content may be customised for increased relevancy

4

Aligned coaching resources for managers

BENEFITS TO YOUR ORGANISATION

NOTEWORTHY IMPROVEMENT IN TEAMWORK AND ALIGNMENT

HIGHER EMPLOYEE ENGAGEMENT AND RETENTION

INCREASE IN PATIENT SATISFACTION AND LOYALTY

SIGNIFICANT IMPACT TO THE BOTTOM LINE
"The integrity-based philosophy supports our organisation’s commitment to create value for patients, physicians and our employees.”

WORLDWIDE VICE PRESIDENT OF SALES FORCE EFFECTIVENESS, GLOBAL MEDICAL DEVICE COMPANY

Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.