TSB has been working in partnership with Integrity Solutions for the past 28 years. We currently utilise the Integrity Selling for Banking programme as the framework for our needs-based customer conversations.
The framework is widely used by our customer facing teams and aligns with both TSB’s values and customer centric service proposition.
Over the past few years, we have worked with Megan to adapt the programme to meet the changing needs of our business and industry.
Megans’ knowledge, passion, adaptability and willingness to collaborate has also been a significant contributor to the success of our partnership with Integrity Solutions.
“I have coached and managed teams in Australian banks and trained people in government departments and for me, Integrity Coaching makes coaching achievable for everyone. The activities are engaging and build the right skills where performance and kindness is balanced and valued.”
“What has been great about the Integrity Selling program, from a sales manager’s perspective and in addition to increased sales results, is that I can focus on supporting the guys as apart from leading them. Now the proactive motivation is coming from them. That is absolutely ideal for a sales leader.”
Across Australasia, the program at end of Q1 delivered a preliminary:
Hudson changed ownership, rebranded and re-introduced Integrity Selling to achieve the following goals:
Implementation: 23 managers certified to conduct the programs inhouse for 300 consultants.
Integrity Solutions has been our valued business partner since 2009. Our frontline teams commenced Integrity Selling and Service programs in 2009, and today new team members participate in Integrity Communication. 250 leaders have completed the Integrity Coaching program, which suits all leaders and supports our robust coaching culture.
Integrity Solutions provides ethical sales and service methodologies, promoting trusting relationships and values-based experiences. Integrity Solutions programs are highly practical and interactive, supported by professional resources. Our Integrity Solutions Account Manager, Megan, makes professional development for our people easy to achieve.
“During a period of severe economic turndown, Morgan & Banks searched for ways to maintain our consulting team. We chose to embark on a sales development programme to enhance our skills in identifying client needs and offering tailored solutions. In the quest for that goal we discovered Integrity Selling, which we embraced as its key principles resonated with our own corporate values. In other words, selling was not about forcing your products and services on customers, it was about genuinely trying to establish customers’ needs and wants and finding solutions for them.
In the course of installing this philosophy and programme in our own company, we were so blown away with our success that we became a licenced partner with Integrity Solutions. Our results speak for themselves. During this downturn our company emerged as the clear number one market leader across all our market sectors, grew our sales, kept our team intact and our profitability increased tenfold. Additionally, we assisted many organisations make the transition to customer needs focused sales. I can highly recommend this programme.”