Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people
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CUSTOMER SERVICE AND SALES SKILLS RESOURCES

  • Resources

    How Top Companies Use Sales Coaching to Buoy Their Results

    Our recent research project with the Sales Management Association explored why some organizations use coaching successfully to drive sales performance while others struggle to make it work. With this study, we identified those stumbling blocks and uncovered the winning formula for organizations that excel at sales coaching.
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  • Resources

    Banking and Finance

    5 Tips for High-Performance Leadership by Mike Esterday and Gary Karthauser and Australian Banking Industry: Package of Initiatives by Ian McPhee.
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  • Resources

    Coaching to Behaviour Styles

    Learning the four different Behaviour Styles® — Doer, Talker, Controller and Supporter — and understanding your own style is a critical aspect of effective leadership and self-awareness. Learning to adapt your communication based on each person you’re leading and coaching and customising your approach will maximise each coaching engagement and dramatically improve overall coaching effectiveness.
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  • Resources

    How you can boost your sales results 20%

    New data from sales leaders point to how top-performing companies ignite a team’s drive to achieve. Our new infographic summarises key findings from this 2017 research, in partnership with the Sales Management Association. You’ll also learn three critical conversations that will determine the success of your salespeople, sales team, and ultimately, your organisation.
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Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.