Empowering contact centre professionals with innovative solutions that drive customer outcomes and business growth.
Delivering measurable impact across contact centres.
Trusted by leading organisations across the globe.
Tailored training and development programs that elevate contact centre performance and customer care.
Real results from contact centre organisations that transformed their operations with Integrity Solutions.
Price Chopper chose Integrity Service® as a way to elevate customer service to a higher level. While each location measures results and accomplishments in its own way, below are the results from one store, which went from being the store with the highest turnover in its division to the lowest: 79 % decrease in turnover. 21.96 % increase in overall customer service effectiveness. Increase in all ten customer service skills referenced by course graduates.
First Dakota has met and achieved their goals in every aspect of their banking growth since implementation of the training. The proof is in the success metrics. Every metric — assets, loan volume, deposit volume, households and services per household — are up. Within two years of launching Assets (MM) Loan Volume (MM) Deposit Volume Households Services Per HH 22% 26% 22% 7% 11%
Southern Company continues annually to win multiple industry, customer satisfaction and customer experience awards and accolades (including most trusted business partner and utility awards) as well as top workplace awards. TQS Research, a national benchmark survey of the largest utilities in the United States, rated Southern Company #1 in addition to a string of honors Southern Company has earned for its customer service.
Transforming contact centre delivery through proven methodologies and people-centered solutions.
Evaluation of your contact centre organisation's unique challenges and opportunities.
Tailored solutions designed to meet your specific goals and organisational culture.
Expert-led implementation with comprehensive training and support systems.
Continuous monitoring and refinement to ensure sustainable results.
Rise up, collaborate.
Develop frontline and mid-level leaders with the skills to motivate, coach, and lead diverse teams in high-pressure environments. Focus areas include emotional intelligence, situational leadership, and team engagement.
Train agents to go beyond scripts by developing empathy, active listening, and rapport-building skills. Emphasise creating meaningful customer experiences that build loyalty and long-term satisfaction.
Equip sales teams with a values-driven sales process that prioritises understanding customer needs, uncovering value, and offering relevant solutions — ideal for inbound and outbound contact centre roles.
Empower leaders to have effective coaching conversations that drive accountability, reinforce skills, and develop confidence within their teams — a key factor in reducing turnover and improving engagement.
Provide agents and leaders with strategies to stay calm, confident, and solution-focused in the face of complaints, objections, or emotional customers. This includes resilience training and practical de-escalation techniques.
Bridge the gap between service and sales by training agents to recognise opportunities, ask insightful questions, and introduce solutions in a natural, helpful way — without being pushy or transactional.
Help leaders and agents understand the "why" behind key performance metrics. Training includes how to interpret KPIs, align behaviours to outcomes, and use performance data to coach and improve results.
Instil a growth mindset across teams by encouraging feedback, learning from performance trends, and celebrating progress. Equip leaders with tools to foster a culture where development is ongoing, training is reinforced, and improvement is recognised as a shared responsibility.
Integrity Coaching® is a proven leadership coaching course used to increase productivity, build employee satisfaction and create a customer focused culture. When coaching is a vital part of your culture, it strengthens trust across the organisation and leads to measurable improvements in employee engagement, retention and productivity.
Enhance skills by deeply understanding employees, fostering trusted relationships, and positively influencing their workplace decisions.
Boost achievement and confidence by reinforcing positive attitudes, beliefs and values essential for high achievement.
A value-driven coaching process that builds trust, identifies employee needs, ensuring a shift to solution focus and attracting and retaining loyal employees.
Schedule a personalised consultation to discuss how we can help elevate your team's performance and improve customer outcomes.
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Hear from Call Centre professionals who have transformed their approach with Integrity Solutions Australasia.
Integrity Solutions has been our valued business partner since 2009. Our frontline teams commenced Integrity Selling and Service programs in 2009, and today new team members participate in Integrity Communication. 250 leaders have completed the Integrity Coaching program, which suits all leaders and supports our robust coaching culture. Integrity Solutions provides ethical sales and service methodologies, promoting trusting relationships and values-based experiences. Integrity Solutions programs are highly practical and interactive, supported by professional resources. Our Integrity Solutions Account Manager, Megan, makes professional development for our people easy to achieve.
We look to Integrity Solutions to be a catalyst in assisting us to deliver on our promises of internal and external excellence in culture, service execution, results orientation and human development. For more than five years, as a trusted partner, Integrity Solutions has delivered on being such a catalyst.
Integrity’s Training is hands-down the most comprehensive and relevant sales and service training I’ve had the privilege to utilise. It’s easy to implement and literally has the ability to change people’s lives. Love it!
Reach out to us for a personalised discussion about your team's needs.
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