Blogs

Sourced by Integrity Solutions US. Proprietary frameworks, years of experience, and deep subject-matter expertise. While these factors still play a role in the buying process, they are no longer enough to set one provider apart from another. In an increasingly competitive and saturated training market across Australia and New Zealand, decision-makers are recognising that content,… Continue reading Why Client Experience is the New Differentiator in Sales Training (NZ & AU Edition)

1) What is sales training and how does it work? Sales training develops the knowledge, skills and behaviours your team needs to win more business—prospecting, discovery, value messaging, negotiation and account growth. Effective programmes blend skills practice with on-the-job application and manager coaching to embed behaviour change. Research consistently links capability building and coached reinforcement… Continue reading Sales Training FAQs (NZ & Australia)

Information sourced by Customer Contact Week in their State of the Contact Centre Industry: 2025 Insights & Trends for ANZ Customer Contact Sector 1. High Attrition and Burnout Are Still Widespread Contact centre attrition in Australia remains high, particularly in centres with over 500 seats, where turnover rates exceed 40%. Agents cite stress, lack of… Continue reading The Top Contact Centre Challenges in 2025 — And How Training Solves Them

Sourced from Integrity Solutions OVERVIEW Southern Company is a globally recognised energy provider, operating more than 42,000 megawatts of electric generating capacity across international markets. As the largest electricity generator in the United States and one of the world’s leading independent power producers, Southern Company’s subsidiaries and affiliated businesses supply energy to millions of residential… Continue reading How Southern Company Built a ‘Customer for Life’ Culture Through Integrity Service® Training

Sourced from Integrity Solutions Overview First Dakota National Bank was established in 1872, becoming the first fully-chartered bank in the Dakota Territory. Headquartered in Yankton, South Dakota, the bank steadily grew alongside the community—serving settlers, river trade, and thriving local businesses. Today, First Dakota operates a network of 16 full-service branches and 6 loan production… Continue reading Transforming Sales Culture and Mindset at First Dakota National Bank

Sourced from Integrity Solutions The Challenge Like many retailers, this large national chain was facing challenges with high staff turnover and declining employee engagement—issues that directly impacted customer experience and overall sales performance. Despite their efforts to build a values-based culture, many frontline employees struggled to connect with customers in a meaningful way, and leaders… Continue reading Case Study: Price Chopper Service Transformation

Sourced from Integrity Solutions Overview Abbott Diabetes Care (ADC) is a global leader in diabetes care, supported by a team of approximately 70,000 employees and a robust portfolio spanning diagnostics, medical devices, nutrition, and generic pharmaceuticals. Operating in over 150 countries, Abbott is renowned for its science-led innovation and commitment to improving health outcomes. Objectives… Continue reading Case Study: Abbott Diabetes Care – Building a Scalable, Values-Driven Sales Culture

Sourced from Integrity Solutions Background Before 2017, the Sports Medicine division of Smith & Nephew—comprising around 600 sales representatives—lacked a formalised sales process. Within a complex orthopaedic sales environment and a rapidly expanding product portfolio, the absence of a structured approach posed significant challenges to the effectiveness of a largely inexperienced sales force. The Need… Continue reading Case Study: Smith & Nephew – Establishing a Common Sales Language Across a Growing Sales Team

The Sales Training Debate When it comes to sales training, organisations across New Zealand and Australia often face a critical decision: should their sales teams be trained to lead with deep product knowledge or prioritise customer needs and relationships? Both approaches offer value, but in a modern business landscape defined by information access, shifting buyer… Continue reading Customer-Focused vs Product-Focused Sales Training: What Truly Drives Sales Success?

Leadership Coaching Australia & New Zealand In today’s fast-paced business environment, effective leadership isn’t just about managing tasks—it’s about inspiring people. More than ever, organisations across Australia and New Zealand are recognising the critical role that leadership plays in shaping culture, driving performance, and achieving sustainable growth. That’s where Integrity Coaching, our values-based leadership coaching… Continue reading Develop Strong, Values-Based Leaders with Integrity Coaching