Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people

INTEGRITY COMMUNICATION

An Integrity Communication coaching course focuses on collaborative behaviours that foster productive and long-term partnerships with both internal and external customers. As business professionals face increasing time constraints, expanded responsibilities, and increasingly diverse, complex, and occasionally even contentious communication it helps people influence others to take action.

Your Team Will Learn:

  • Strategies for collaborating effectively with a broad coalition of stakeholders
  • Tactics for building trust and rapport so associates are open to your suggestions
  • Techniques for recognizing and adapting to different communication preferences and behaviour styles
  • Questioning methods for identifying and filling needs
  • Skills for expanding influence and gaining agreement
  • A simple framework for understanding and working through problems
  • Importance of values, ethics, and beliefs, aka INTEGRITY
communications

HOW WE WORK WITH YOU

MANAGER OVERVIEW
PRE-WORK
INTERACTIVE 1-2 DAY WORKSHOP
8-WEEK SUSTAINMENT & ACCOUNTABILITY PROGRAMME
ONGOING SUPPORT AND COACHING

WHAT MAKES INTEGRITY COMMUNICATION SO VALUABLE?

1

A progressive framework for having a positive, productive dialogue

2

Highly interactive course dynamics

3

Values-driven dialogue to gain trust and achieve respected outcomes

4

Content may be customised to align with cultural norms

5

Workshop is reinforced with 8-week Sustainment and Accountability Plus Monthly Performance Accelerator Modules.

6

Participants on our communication coaching course will learn the importance of providing value in every interaction

BENEFITS TO YOUR ORGANISATION

INCREASE IN COLLABORATION AND ORGANISATIONAL ALIGNMENT

HIGHER TRUST AND TRANSPARENCY

GREATER EMPLOYEE RETENTION DUE TO JOB SATISFACTION

SIGNIFICANT IMPACT TO THE BOTTOM LINE
"86% of employees and executives surveyed by Salesforce.com cited a lack of collaboration or ineffective communication for workplace failures.”
Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.