SALES TRAINING FOR BANKS IN NEW ZEALAND AND AUSTRALIA

CREATE A CUSTOMER FOCUSED CULTURE THROUGH LEADERSHIP COACHING AND CUSTOMER NEEDS BASED CONVERSATION TRAINING

The Banking and Finance Oath is an effort to re-assert the ethical foundation of the banking and finance industry beyond regulation and compliance, by broadening expectations and discussion to include ethics, integrity, honesty and trust. We believe adhering to these ethics, combined with our own organisational values, will create brighter outcomes for our customers and the communities they serve.

We are the leading provider of ethical sales training for banks in New Zealand and Australia. The ability to actively listen to customers’ needs and provide value-added solutions improves customer retention while enhancing teamwork. Improve the overall customer experience by meeting your bank customers’ needs more quickly and efficiently.

Create High-Value Customer Loyalty and Trust

Product and service quality aren’t enough to build customer loyalty. Banks that consistently create strong, trust-based customer relationships—the kind that lead to next-level opportunities for growth—are those that:

Develop and support their employees’ confidence, competence and commitment to creating superior value for customers
Make a needs-focused sales and service process integral to their culture
Strengthen customer relationships
Shift mindsets around service
Training that maximises performance
Embrace accountability
Enhance leadership and coaching abilities
Align front-line and support staff around your culture
Discover next-level opportunities for growth

Integrity Selling for Banking

While technology may be changing the playing field, it’s not what will keep your customers loyal. Now more than ever, your greatest opportunity lies in building value for your customers.

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Integrity Selling for Call Centres

Call Centres are overcoming their outdated stigma of being cost drains, and instead embrace their new role as the company’s front line and emerging profit creator.

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Integrity Service

Integrity Service is a comprehensive process designed to help people understand what it means to be a truly customer-focused organisation.

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“I have been involved in many training sessions throughout my career but never have I found a greater ROI than Integrity Solutions. It is a common-sense approach based on building relationships and adding value rather than product pushing. Integrity Solutions will be a strategic partner of our organisation from this point forward because it is a natural fit with our culture and core values.”

ANGIE SIMPSON, VICE PRESIDENT OF HUMAN RESOURCES, COUNTYBANK