INTEGRITY HEALTHCARE LEADERSHIP COACHING
Integrity Service for Healthcare Leaders is a developmental process that equips leaders with the knowledge and skills to create a culture where employees and patients are valued and treated with respect. In an industry with so many options available, customers will choose to do business where exceptional service is a priority. Our healthcare leadership coaching programmes are dedicated to making that happen.
WHAT PARTICIPANTS LEARN:
- The importance of modelling, supporting and rewarding positive, customer-focused behaviours
- A supportive coaching philosophy and process that build confidence, competence, and ultimately, capability
- Techniques for recognizing and adapting to different communication preferences and behaviour styles
- How attitudes, motives, and values affect service both internally and externally
- Skills to gain trust and rapport with team members so that they are fully receptive to coaching
- Ways to create and sustain a culture where employees feel valued and appreciated
HOW WE WORK WITH YOU
PRE AND POST ASSESSMENT
INTERACTIVE HALF-DAY WORKSHOP
6-WEEK SUSTAINMENT AND ACCOUNTABILITY PROGRAMME
SUPPORTIVE COACHING STRATEGIES FOR MANAGERS
24 MONTHLY SERVICE MOMENTS
CUSTOMER SERVICE “GAMEBOX” WITH DAILY SERVICE REMINDERS
WHAT MAKES INTEGRITY SERVICE FOR HEALTHCARE LEADERS SO IMPACTFUL?
1
A simple communication model
2
Highly interactive course dynamics
3
Content may be customised for increased relevancy
4
Aligned coaching resources for managers
BENEFITS TO YOUR ORGANISATION
NOTEWORTHY GROWTH IN CROSS-FUNCTIONAL COLLABORATION AND ALIGNMENT
HIGHER EMPLOYEE ENGAGEMENT AND RETENTION
STRONGER RELATIONSHIPS BETWEEN MANAGERS AND THEIR PEOPLE
SIGNIFICANT IMPROVEMENTS IN TEAMWORK
"The elegant simplicity of Integrity’s solutions makes them easy to use and coach.”
VICE PRESIDENT OF SALES, GLOBAL PHARMACEUTICAL COMPANY