Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people

INTEGRITY HEALTHCARE LEADERSHIP COACHING

Integrity Service for Healthcare Leaders is a developmental process that equips leaders with the knowledge and skills to create a culture where employees and patients are valued and treated with respect. In an industry with so many options available, customers will choose to do business where exceptional service is a priority. Our healthcare leadership coaching programmes are dedicated to making that happen.

WHAT PARTICIPANTS LEARN:

  • The importance of modelling, supporting and rewarding positive, customer-focused behaviours
  • A supportive coaching philosophy and process that build confidence, competence, and ultimately, capability
  • Techniques for recognizing and adapting to different communication preferences and behaviour styles
  • How attitudes, motives, and values affect service both internally and externally
  • Skills to gain trust and rapport with team members so that they are fully receptive to coaching
  • Ways to create and sustain a culture where employees feel valued and appreciated

HOW WE WORK WITH YOU

PRE AND POST ASSESSMENT
INTERACTIVE HALF-DAY WORKSHOP
6-WEEK SUSTAINMENT AND ACCOUNTABILITY PROGRAMME
SUPPORTIVE COACHING STRATEGIES FOR MANAGERS
24 MONTHLY SERVICE MOMENTS
CUSTOMER SERVICE “GAMEBOX” WITH DAILY SERVICE REMINDERS

WHAT MAKES INTEGRITY SERVICE FOR HEALTHCARE LEADERS SO IMPACTFUL?

1

A simple communication model

2

Highly interactive course dynamics

3

Content may be customised for increased relevancy

4

Aligned coaching resources for managers

BENEFITS TO YOUR ORGANISATION

NOTEWORTHY GROWTH IN CROSS-FUNCTIONAL COLLABORATION AND ALIGNMENT

HIGHER EMPLOYEE ENGAGEMENT AND RETENTION

STRONGER RELATIONSHIPS BETWEEN MANAGERS AND THEIR PEOPLE

SIGNIFICANT IMPROVEMENTS IN TEAMWORK
"The elegant simplicity of Integrity’s solutions makes them easy to use and coach.”

VICE PRESIDENT OF SALES, GLOBAL PHARMACEUTICAL COMPANY

Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.