Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people

SELLING SKILLS FOR HEALTHCARE

ACHIEVING REFERRAL GROWTH

With the rapid changes and increasing competition in healthcare today, Achieving Referral Growth is more important than ever. This comprehensive selling skills for healthcare offering examines three key skill sets designed to increase market share and customer loyalty: Strategy, Service and Sales. Salespeople, clinicians, and new and seasoned healthcare professionals can all value from insights for claiming your share of the market.

Participants In Our Selling Skills For Healthcare Courses Will Learn:

  • Growth strategies for penetrating existing accounts
  • Strategic thinking skills for maximising referrals
  • Irrefutable approaches for identifying, targeting and “mapping” referral sources
  • Techniques for gaining new referrals and broadening market share
  • A model that enables healthcare professionals to comfortably influence customers for referrals
  • The power of believing in your product, abilities, and the value you provide
  • Beliefs about selling that supports the consistent application of positive, customer-focused behaviours
  • Importance of values, ethics, and beliefs, aka INTEGRITY

HOW WE WORK WITH YOU

PRE-WORK

INTERACTIVE 2-DAY WORKSHOP
4-WEEK SUSTAINMENT & ACCOUNTABILITY PROGRAMME
SUPPORTIVE COACHING

WHAT MAKES ACHIEVING REFERRAL GROWTH SO IMPACTFUL?

1

Framework targeting and managing business opportunities

2

Highly interactive course dynamics

3

Manager’s Discussion Guide outlining the referral process

4

Coaching Support Tools

BENEFITS TO YOUR ORGANISATION

INCREASE IN REFERRALS FROM EXISTING AND NEW SOURCES

STRENGTHENED CUSTOMER RELATIONSHIP AND LOYALTY

INCREASE IN MARKET SHARE

EXPANDED MARKET PENETRATION
"After four years of flat sales and no new products, Integrity helped us achieve a 20% increase in sales.”

VICE PRESIDENT OF SALES, SPECIALTY PHARMACEUTICAL SALES FORCE

Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.