WANT TO DELIVER A GREAT CUSTOMER EXPERIENCE?
CUSTOMER SERVICE TRAINING
Customer satisfaction begins with customer service training that gives front-line employees excellent customer service skills. Our courses give them a deep understanding of what it means to be truly customer-focused, and aligns attitudes, values, and beliefs for real behaviour change.
Integrity Service is a comprehensive customer service training process designed to help people understand what it means to be a truly customer-focused organisation.
Integrity Service for Healthcare
Simply improving customer service skills without realising the importance of attitudes and values will seldom, if ever, result in long-term behaviour change. In an industry with so many options available, customers will choose to do business where exceptional service is a noticeable priority.
Integrity Service for Healthcare Leadership
Integrity Service for Healthcare Leaders is a developmental process that equips senior leaders with the knowledge and skills to create a culture where all employees and patients are valued and treated with respect.
A comprehensive solution that helps customer service teams communicate, collaborate, and influence more effectively to increase team performance. Integrity Communication creates a common language and dialogue for customer satisfaction success.
Achieving Referral Growth
Achieving Referral Growth examines three key skill sets designed to increase market share and customer loyalty: Strategy, Service and Sales. Valuable insights offered in this program will help you claiming your share of the market.
ACHIEVE! is a dynamic road-map for rapidly accelerating performance and turning goals into reality by targeting barriers that stand in the way.
"Integrity Solutions is just what we needed for our frontline staff! They have gained the confidence they need to provide excellent customer service. They now realize that sales is service and service is sales! They take pride in their work and think of themselves as problem solvers.”
MARCY MOSER, VICE PRESIDENT FIRST DAKOTA NATIONAL BANK