Igniting the passion to deliver Customer Value
AN ESSENTIAL FOCUS ON THE WHOLE PERSON
Most training promises to impart knowledge and develop new behaviours. But top-performing sales and service professionals have a special advantage.
They’re driven by a set of attitudes, beliefs and values that inspire them to achieve more—for their customers, their organisation and themselves.
By connecting knowledge, skills and values, our Integrity selling and service approach helps people unlock and consistently apply their own personal leverage points of success.
OUR UNIQUE APPROACH
We help you tackle one of the most persistent learning challenges: How is it that some people really excel after training, yet so many others don’t? Here’s how we do it.
Grounded in Values
Changes mindsets, ignites motivation and aligns with cultural expectations.
Engages managers to model, coach and overcome performance-limiting behaviours.
Helps the middle move up and the best get better, no matter what their roles are.
Sequenced Continuous Learning
Creates accountability, solidifies new behaviours and ensures training ROI.
BEHAVIOUR CHANGE TIMELINE
Advanced Application / Ongoing Reinforcement
THE FORGETTING CURVE
Structured follow-up comes standard with every Integrity Solutions learning experience. Why? Because people forget 75% of what they learned in a training event within 48 hours if they don’t immediately apply it and receive coaching or feedback.
Research conducted by G. V. Goddard and others shows that without a formal process that holds people accountable to immediately applying what they’ve learned, retention falls at an accelerating rate. The result? Little to no behaviour change or performance improvement. Goddard’s “Forgetting Curve” illustrates that without reinforcement and application within two days of a learning event 75% of the information covered will be forgotten. Our approach ensures your investments won’t be lost to the Forgetting Curve.