Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people

INTEGRITY SELLING FOR CALL CENTRES

Call Centres are overcoming their outdated stigma of being cost drains, and instead embrace their new role as the company’s front line and emerging profit creator. Integrity Selling for Call Centres focuses on the critical skills and ethical sales behaviours designed to forge true customer loyalty.

What Participants Learn In Our Sales Training Programmes For Call Centres

  • Call Planning strategies and tools
  • Techniques designed to ensure a mutual exchange of value by adopting a positive mindset about service and selling
  • Tips for recognizing clues and communicating with different Behaviour Styles
  • Ways to connect with customers to find common ground and build rapport
  • Skills for listening for additional opportunities
  • How to ask genuinely sincere, open-ended questions to build trust — and get the customer talking
  • Strategies for moving the sales process forward by gaining commitment on every call
  • Importance of values, ethics, and beliefs, aka INTEGRITY

HOW WE WORK WITH YOU

MANAGER OVERVIEW
MANAGER OVERVIEW
INTERACTIVE 1-2 DAY WORKSHOP
8-WEEK SUSTAINMENT AND ACCOUNTABILITY PROGRAMME
MONTHLY PERFORMANCE ACCELERATOR MODULES

WHAT MAKES INTEGRITY SELLING FOR CALL CENTRES SO IMPACTFUL?

1

Easily adaptable service and selling process with a common language

2

Effective hesitation management by building confidence and belief in abilities

3

Highly interactive course dynamics

4

Content customised to increase relevancy

5

Workshopis reinforced with 8-Week Accountability and Sustainment Program Plus Monthly Performance Accelerator Modules

BENEFITS TO YOUR ORGANISATION

GREATER PROFITABILITY

IMPROVED EMPLOYEE ENGAGEMENT AND RETENTION

LONGER-LASTING CUSTOMER RELATIONSHIPS

SHORTER SALES CYCLES
"Integrity Selling has increased our overall member experience with our insurance team. Now every interaction a member has is with an employee that intently listens, focuses, and responds to the customer while keeping the members’ best interests in mind. This has not only improved our overall member satisfaction, but has also increased our product and account penetration into each member household further helping our agency live out our own motto ‘3 is the Key”

STEPHEN SIMMONS, MANAGER OF DIRECT SALES, AAA CAROLINAS

Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.