Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people
WE GET SUPERIOR RESULTS

HERE'S JUST A SAMPLE OF WHAT OUR CLIENTS HAVE TO SAY

It is critically important to deliver a consistent message and approach to our customers. The Integrity Selling module has equipped our sales associates with a systematic and common approach for preparation, qualifying the customer and sales call follow up. Integrity Solutions was the right investment at the right time for our business.

- JON DARTT, SVP SALES

Over 16 years ago we introduced Integrity Selling as the only selling system to be supported in our Agency. In 33 years of management, I have never had any selling system deliver results as dramatic or as sustained as the Integrity Selling system. What has made it unique is that it has been extremely effective with brand new producers and with experienced veterans while spanning a time of tremendous change in our industry.

- REGIONAL MANAGING DIRECTOR, MIDWEST REGION, PRINCIPAL INSURANCE

I wanted to transition away from an order-taking culture, but I didn’t want to sacrifice member service. That’s what really drew me to Integrity Solutions. Their philosophy is that sales equals service, and service equals sales. I’d never seen it explained that way, but I loved it because it helps people see that sales is about looking out for your members’ needs.

- BRANDON MICHAELS, PRESIDENT/CEO, MAZUMA

SUCCESS STORIES

  • INCREASE IN HOME LOANS, INTERNET BANKING USAGE AND PER-MEMBER TAKE-UP
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  • ACTUAL AND MEASURABLE IMPROVEMENTS IN QUALITY OF SALES CALLS, FOLLOW UP AND BOOKED BUSINESS
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  • “INTEGRITY SOLUTIONS SUPPORTS AND WORKS TOGETHER WITH OUR VALUES”
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  • HOW INTEGRITY SELLING® HELPED A FORTUNE 500 COMPANY TRIPLE ASSET RETENTION RESULTS FROM $785M TO $2.3B
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  • SAC FEDERAL CREDIT UNION USES MULTIPLE INTEGRITY SOLUTIONS® PRODUCTS TO TURN AROUND THEIR MEMBER AND ASSET BALANCE SHEET
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  • THE SOUTHERN COMPANY’S CONTINUES TO USE INTEGRITY SERVICE® TO EMPHASIZE WORLD CLASS CUSTOMER SERVICE
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  • EXPERIENCING STEADY GROWTH SINCE THE INCEPTION OF INTEGRITY SELLING® IN 2007
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  • MEETING CUSTOMERS’ NEEDS DELIVERS LONG-TERM CUSTOMER RETENTION
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  • “THE MEMBER ADVANTAGE HAS REALLY MADE THE DIFFERENCE.”
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  • CULTURE SHIFT RESULTS IN UNPRECEDENTED LOAN GROWTH
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  • IMPROVING EMPLOYEE RETENTION AND CUSTOMER SERVICE EFFECTIVENESS
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  • INCREASED SALES TEAM CONFIDENCE AND PRODUCTIVITY, DEEPER CUSTOMER RELATIONSHIPS
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  • INTEGRITY SOLUTIONS HELPS AAA IMPROVE CUSTOMER LOYALTY, INCREASE SALES AND REFERRALS
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  • CULTURE SHIFT RESULTS IN UNPRECENTED LOAN GROWTH
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Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.