UPCOMING EVENTS & MEDIA CONTRIBUTIONS
Genuinely focussing on needs will breed a customer-centric culture where everyone wins. Just what should all organisations be doing to ensure their cultures – and their employees – are following the highest ethical standards in their actions and behaviours? Firstly, let’s talk about culture. Just what is it and what effect does it have? Sometimes…
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Royal Commission provides Australian Institutions with a one-off opportunity to change the nature of the way they do business. It has been a long time coming. Last week the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry released its final report. As prescribed in its remit, the Royal Commission found evidence…
Read MoreFind out more about why Integrity Solutions training is so successful and how to follow the 70:20:10 learning & development research based model. The 70:20:10 Model
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Mike Fisher explores how leaders can use the Behavior Styles framework to connect more effectively to drive sales team performance.
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What are Behavior Styles and why are they critical to strong results for sales people? Joyce Hames explains.
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Steve Schmidt frames the value of Ethical Sales Cultures from the customers’ perspective — and, specifically, how a focus on ethics and integrity drives customer loyalty.
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Steve Schmidt explores what Ethical Sales Cultures are and why they are very important in today’s selling environment.
Read MoreEthical sales training helps banks meet Australian Banking Association code of conduct requirments Revelations about banks incentivising staff and third parties to push products on customers, such as unnecessary mortgages, credit cards and deposit accounts, have eroded public trust. Former Australian Public Service Commissioner Stephen Sedgwick’s independent review last year found some of the banking sector’s…
Read MoreA millennial management expert outlines what companies can do to ensure younger employees have the skills they need when they move into management roles. In summary, millennials are more interested in community, purpose and impact. They tend to lead by caring, which makes direct feedback and difficult conversations hard for them. Leadership skills of value…
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A series of scandals have recently rocked Australia’s banking and finance industries. Incidents like these are becoming increasingly commonplace throughout the business world, underscoring the need for ethical selling training for employees at all levels. Why it’s Essential to have Ethical Selling Training for Financial Services Companies and Banks Having a genuinely ethical sales…
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