Building Integrity Into Every

Customer Experience

AUSTRALIA :: NEW ZEALAND :: ASIA PACIFIC :: PLUS 120 COUNTRIES

We are changing the way the world leads, sells and serves people
SALES COURSES THAT HELP BUSINESSES SUCCEED

SALES COURSES FOR SALES AND SERVICE PROFESSIONALS

Individual sales training and sales courses for teams need to help drive business results by going beyond just skills building to focus on changing the mindset and behaviours of sales and service people.

WHO ARE WE

Integrity Solutions is a performance improvement organisation that focuses on developing sales and service teams that achieve measurable business results through sales courses, sales management training, behaviour styles assessments, etc. We partner with our clients to win more customers, keep more customers, and grow profitable revenue with a unique focus on sales performance, coaching, leadership, and customer service. Together we increase leadership’s ability to align and engage their teams while igniting a passion for sales and service professionals with a specific focus on their attitudes, values, motivations, and beliefs.

"Selling success is more an issue of who you are than what you know. While knowledge is necessary, sustained success comes to the person who’s driven by strong values and ethics.”

RON WILLINGHAM / FOUNDER OF INTEGRITY SOLUTIONS

OUR STORY

Founded in 1968 by Ron Willingham, Integrity Solutions spent decades creating and improving a unique learning process that translates knowledge and skills into real-world behaviours.

Based on studies and observations, Ron authored ten books on sales, customer service, coaching, goal achievement, and personal development.

Integrity Solutions was at the forefront of introducing the philosophy of customer needs-focused selling which was radical at the time. This led to the development of first-in-class solutions such as Integrity Selling, Integrity Service, Integrity Coaching, sales courses and many others since. Each is designed to impact not only skills, but also attitudes, values, and achievement drive.

MISSION

Our mission is to change the way the world sells and serves people.

A team of dedicated employees and distributors is delivering on this mission with over 3,000,000 graduates from 130+ countries and more than 35,000 in-house facilitators.

In 2007, the company was purchased by its leadership team and in 2011 Integrity merged with the largest distributor, moving the headquarters to Nashville, TN. Since then we have been constantly improving, innovating and adding solutions such as sales courses to meet the needs of clients today.

OUR VALUES

INTEGRITY

Acting ethically at all times

ACCOUNTABILITY

Taking proactive responsibility for results

EXCELLENCE

Performing at our highest levels

ABUNDANCE

Sharing the wealth of opportunity with others

INNOVATION

Seeking new and better solutions to problems

CUSTOMER-FOCUS

Keeping the customer at the centre of our business

THE BANKING AND FINANCE OATH

BFO-New-Master-June-2015-01

The Banking and Finance Oath is an effort to re-assert the ethical foundation of the banking and finance industry beyond regulation and compliance, by broadening expectations and discussion to include ethics, integrity, honesty and trust. We believe adhering to these ethics, combined with our own organisational values, will create brighter outcomes for our customers and the communities they serve.

Our Approach

The Integrity Difference

Contact Integrity Solutions and find out more about our customer service training programmes, leadership management coaching, sales training courses...and more.